Associate Manager, Operations

## About Homi Lab Homi Lab is an EdTech/VR/AR company on a mission to make quality learning accessible and impactful. Our Lucknow Development Centre is the engine behind our technology and operations — a growing team of builders, thinkers and doers working on problems that matter. ## About the Role A hands-on people and process role running and growing our Lucknow Development Centre. You'll lead a team, keep the centre running smoothly, manage key client relationships and proposals, and partner with tech and product teams to get projects delivered on time. If you thrive in fast-moving environments and can balance the big picture with day-to-day execution, we'd love to meet you. ## Key Responsibilities - Manage and develop the Lucknow team — clear goals, accountability, and a culture people want to be part of. - Run 1:1s and team reviews; identify skill gaps and build growth plans. - Manage hiring for your team with HR, from sourcing to onboarding. - Be the escalation point — unblocking issues and keeping morale high. - Oversee day-to-day functioning, ensuring a productive, compliant, well-resourced environment. - Own and improve SOPs: resource allocation, attendance, facilities, vendor coordination. - Work with admin and support functions to keep the centre at its best. - Bridge tech/product teams and the centre, tracking timelines, dependencies and deliverables. - Use project management tools to maintain visibility and surface risks early. - Coordinate cross-functional sprints so the team ships on time. - Manage key client relationships, coordinate internal teams, ensure timely follow-ups and issue resolution. - Manage proposals, presentations, commercial discussions and follow-ups with prospective and existing clients. - Act as a key point of contact for operational and project communication. - Prepare MIS reports and dashboards for leadership on team performance and project status. - Support our three pipelines: video content, 3D graphics, and gamified tools (VR and computer-based). ## Requirements - 3+ years in operations, centre management, client management or a similar role. - Proven track record managing and growing a team. - Experience with key client relationships and proposals or business development coordination. - Strong organisational skills across multiple workstreams. - Comfortable with project management tools. - Data-driven; you use numbers to decide. - Good written and verbal English and Hindi. - Graduate in any discipline; B.Tech/M.Tech (IT) and/or MBA a plus. ## Preferred Qualifications - EdTech or tech-led organisation exposure; familiarity with IT project delivery cycles. - MIS reporting and Excel/Google Sheets for analysis. - An eye for process improvement — you fix problems, not just flag them. ## What We Offer Education technology that touches real learners. A fast-moving, collaborative team that values ownership over hierarchy. Competitive compensation with room to grow as we scale, and real influence over how a growing Development Centre evolves. ## Location & Work Mode This role is on site; remote working is not available.

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