Customer Service Executive - Insurance

What role you will play in team:Provide exceptional customer service support to policyholders, addressing inquiries and resolving issues related to their insurance policies.What you will do:Assist customers with policy-related matters, troubleshoot problems, and maintain customer satisfaction.Key responsibility:Answer incoming calls and emails from policyholders.Provide information on insurance policies and procedures.Resolve customer complaints and issues.Process policy changes and updates.Maintain accurate records of customer interactions.Escalate complex issues to supervisors as needed.Adhere to company policies and procedures.Required Qualification and Skills:Bachelor's degree.Excellent communication and interpersonal skills.Strong problem-solving and conflict-resolution skills.Experience in customer service (preferably in insurance).Proficiency in using CRM software.Knowledge of various insurance productsBenefits Included:Competitive salary and benefits package.Opportunities for professional growth and development.Positive and supportive work environment.Health insurance coverage.Paid time off.A Day in the Life:You'll spend your day providing exceptional support to clients, answering queries, resolving complaints, and ensuring their satisfaction.

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