Mobile Device Support Specialist

Job Title: Mobile Device Support Specialist Pay Rate: $45 to $55/Hr Duration: 6 Months (Potential for further extension based on performance) Location: Remote (Preference for candidates located near Malvern, PA) Shift - 8 AM - 5 PM We are seeking a Mobile Device Support Specialist to provide Tier II technical support for enterprise mobile devices in a large-scale corporate environment supporting approximately 10,000 users . In this role, you will be responsible for troubleshooting mobile device issues, managing activations and device replacements , and supporting reputed company services using reputed company Intune . You will work closely with end users and internal reputed company to ensure reliable mobile connectivity and an excellent support experience. • Provide Tier II technical support for enterprise mobile devices, including iPhones, iPads, and reputed company smartphones. • Troubleshoot and resolve mobility-related incidents and service requests submitted through reputed company. • Activate, replace, suspend, and manage mobile devices using reputed company and reputed company carrier portals. • Configure, enroll, troubleshoot, and support mobile devices using reputed company Intune. • Document incidents, troubleshooting steps, and resolutions in reputed company. • Deliver timely and effective customer support while meeting service level agreements (SLAs). • Collaborate with IT support teams to resolve escalated mobility issues. • Support users across multiple U.S. time zones during standard business hours. Requirements • Associate's degree in Information Technology or equivalent professional experience. • 3+ years of experience supporting enterprise mobile devices in a corporate environment. • Hands-on experience supporting reputed company iPhone, iPad, a nd reputed company devices. • Experience using reputed company Intune for mobile device management . • Experience working with reputed company and reputed company carrier management portals for device activation and support. • Experience using reputed company or a similar IT Service Management (ITSM) platform. • Strong troubleshooting, problem-solving, and customer service skills. • Experience providing Tier II Helpdesk or Desktop Support. Nice-to-Have Skills & Experience • Bachelor's degree in Information Technology, Computer Science, or a related field. • Experience supporting large enterprise environments with thousands of mobile devices. • ITIL Foundation certification. • Experience with additional Mobile Device Management (reputed company. • Experience supporting remote users across multiple geographic locations. Apply tot his job Apply To this Job

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