Online Customer Care and Telecalling Executive - Remote Job for Graduates

Job Summary:

MNC JOBS INFO is seeking enthusiastic and customer-focused Online Customer Care and Telecalling Executives to join our dynamic remote team. This role is ideal for fresh graduates or professionals seeking to begin or build a career in customer service and client engagement. As a key point of contact between the company and its customers, you will be responsible for handling queries, resolving issues, and promoting products or services through inbound and outbound calling.

Key Responsibilities:

  • Handle customer inquiries through phone calls, emails, and chat in a timely and professional manner.

  • Make outbound calls to follow up on inquiries, provide information, and promote services.

  • Maintain accurate and up-to-date customer interaction records using CRM tools.

  • Resolve customer complaints efficiently and escalate issues when necessary.

  • Deliver outstanding service that results in customer satisfaction and loyalty.

  • Identify customer needs and suggest appropriate solutions or upgrades.

  • Meet daily, weekly, and monthly performance metrics and call targets.

Required Skills and Qualifications:

  • Bachelors degree in any discipline (Graduates/Freshers encouraged to apply).

  • Excellent verbal and written communication skills in English and regional languages (as applicable).

  • Comfortable handling both inbound and outbound calls.

  • Basic computer knowledge and ability to use email, web browsers, and CRM systems.

  • Positive attitude and strong interpersonal skills.

  • Good listening ability and patience with customers.

  • Ability to work independently in a remote setup.

Experience:

  • 0–2 years of experience in telecalling, customer care, or similar roles.

  • Freshers with strong communication skills and willingness to learn are welcome.

Working Hours:

  • Full-Time: 6 to 8 hours per day (Monday to Saturday)

  • Flexible shifts available (Morning, Afternoon, and Evening slots)

  • Remote work with regular virtual team meetings

Knowledge, Skills, and Abilities:

  • Understanding of customer service principles and practices

  • Ability to adapt to new tools and technologies quickly

  • Time management and multitasking skills

  • Emotional intelligence and resilience under pressure

  • Strong ethical standards and accountability

Benefits:

  • 100% remote work opportunity – work from the comfort of your home

  • Fixed salary with incentives based on performance

  • Paid training and onboarding support

  • Opportunities for career advancement and role upgrades

  • Supportive and inclusive virtual work environment

  • Internet and mobile reimbursement (as per company policy)

Why Join MNC JOBS INFO?

  • Be part of a fast-growing organization dedicated to empowering job seekers and employers globally.

  • Gain real-time experience in handling customers and mastering client communication.

  • Flexible working hours that suit your lifestyle.

  • Continuous learning and growth opportunities in the customer service domain.

  • Performance-based recognition, rewards, and promotions.

How to Apply:

Interested candidates should submit their updated resume along with a brief cover letter highlighting their communication skills and interest in customer support.
📧 Email your application to us.
📅 Applications accepted on a rolling basis. Apply early to increase your chances.

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