Note: The job is a remote job and is open to candidates in USA. Railbookers Group is the leading independent rail vacation provider in North America, dedicated to crafting unforgettable train travel experiences. They are seeking a highly motivated Account Executive to join their sales contact center, focusing on building relationships with customers and travel advisors while expertly selling customized rail holiday packages.ResponsibilitiesConvert inbound calls, emails, and web inquiries into bookings for Amtrak Vacations, with a strong B2C focus; includes timely outbound follow-up calls to nurture leads and close salesQualify leads by understanding travel goals, preferences, and budgets to design compelling, customized itinerariesConfidently present pricing, upsell opportunities, and limited-time promotions to maximize revenue and close salesConsistently meet or exceed sales targets, conversion rates, and other key performance metricsFoster strong relationships with customers and travel advisors to drive repeat business and referralsCollaborate cross-functionally with internal teams to ensure seamless communication and accuracy for every booking and quoteMaintain expert knowledge of rail routes, destinations, and packages to position offerings effectivelyAccurately track leads and sales in CRM systems and follow established processes for a seamless booking experienceStay sharp with ongoing product training, sales coaching, and active participation in team performance initiativesDemonstrate strong organizational skills to manage daily tasks and sales opportunities efficiently and consistentlyRemain adaptable and open to change in a fast-paced, growing organization, with a mindset that embraces new challenges and opportunitiesSkillsMinimum of 2 years of experience in a high-volume customer service contact center environment, preferably within the travel, hospitality, or transportation industriesExceptional verbal and written communication skills with a clear, concise, and professional telephone mannerStrong active listening skills and the ability to empathize with customer needsProven problem-solving abilities and a resourceful mindset to find effective solutionsExcellent organizational skills and attention to detail, especially when managing multiple tasks and complex itinerariesProficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel)Ability to work independently as well as collaboratively in a team-oriented, remote environmentComfortable working in a fast-paced and dynamic environment, adapting to changing prioritiesA genuine passion for travel and a desire to create unforgettable experiences for guestsFlexibility to work varied shifts, which may include evenings, weekends, and holidays, as required by business needsHigh school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plusBenefitsWork from HomeGenerous PTO PackageBonus and Incentive PlansMedical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)Employee Assistance ProgramShort-term/Long Term disability PlanEmployer sponsored Life InsuranceEmployer-Matched 401(k)Familiarization Trips (Get paid to experience our vacations!)Employee and Family/Friend Travel DiscountsCorporate Discounts through Working AdvantageEmployee Referral BonusCross-Departmental and Advanced Training OpportunitiesAnniversary, Birthday, and Recognition PerksYears of Service AwardsAnnual Reimbursements for Home Office (office expenses, phone, internet)Company OverviewRailbookers Group is a travel agency that offers independent rail vacations services throughout the world. It was founded in 1972, and is headquartered in Beverly, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://www.railbookersgroup.com/.   Apply To this Job