About brighthush brighthush is a forward‑thinking technology powerhouse that empowers businesses worldwide to create seamless, data‑driven customer experiences. With a bold mission to transform how organizations engage, support, and delight their users, brighthush blends cutting‑edge software with a customer‑centric culture. Our solutions help companies streamline operations, unlock actionable insights, and build lasting relationships—all while fostering a collaborative, inclusive, and growth‑oriented workplace. As a global leader in customer experience solutions, brighthush is committed to building a team that shares our passion for innovation, service excellence, and continuous improvement. Whether you’re a seasoned support professional or a recent graduate eager to launch your career, brighthush offers the tools, training, and opportunities you need to thrive. Why Join brighthush? At brighthush, you’ll experience a unique blend of flexibility, purpose, and professional development Remote‑First Flexibility Work from anywhere in the United States and design a schedule that balances your personal and professional life. Competitive Compensation Earn a market‑competitive salary that rewards your expertise and dedication. Comprehensive Benefits Enjoy health, dental, and vision coverage, a 401(k) plan with company match, and generous paid time off (PTO) to recharge. Career Growth Access structured learning paths, mentorship programs, and internal mobility to advance into leadership or specialized technical roles. Impactful Work Play a pivotal role in ensuring our customers receive world‑class support, directly influencing satisfaction scores and product adoption. Inclusive Culture Thrive in a diverse, respectful environment where every voice is heard and valued. Key Responsibilities As a Remote Customer Support Associate at brighthush, you will be the frontline advocate for our customers, ensuring their experience is smooth, efficient, and memorable. Your day‑to‑day tasks will include Responding promptly to customer inquiries via phone, email, and live chat, maintaining a friendly and professional tone. Diagnosing and resolving technical and non‑technical issues, leveraging the brighthush knowledge base and troubleshooting guides. Escalating complex problems to the appropriate internal teams (e.g., Product, Engineering, Billing) while keeping the customer informed. Documenting every interaction in our CRM system, ensuring accurate, up‑to‑date records for future reference. Following up with customers to confirm issue resolution and gather feedback for continuous improvement. Participating in regular training sessions to stay current on product updates, feature releases, and industry best practices. Contributing to the creation and refinement of support documentation, FAQs, and self‑service resources. Collaborating with cross‑functional teams to identify recurring pain points and propose actionable solutions. Monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and taking ownership of improvement initiatives. Essential Qualifications High school diploma or equivalent; associate’s or bachelor’s degree preferred. Minimum of 1–2 years of customer support experience in a remote or hybrid environment. Proficiency with CRM platforms (e.g., Salesforce, Zendesk, HubSpot) and ticketing systems. Strong verbal and written communication skills in English; additional languages are a plus. Excellent problem‑solving abilities and a methodical approach to troubleshooting. Ability to multitask, prioritize, and manage time effectively in a fast‑paced setting. Self‑motivated, proactive, and comfortable working independently while staying aligned with team goals. Basic technical aptitude and willingness to learn new software tools and processes. Preferred Qualifications Experience in SaaS or technology support roles. Knowledge of customer success metrics and analytics tools. Familiarity with remote collaboration tools (e.g., Slack, Teams, Zoom). Previous exposure to the real estate or property management industry. Certifications in customer service or support (e.g., HDI, ITIL). Skills & Competencies Customer‑Centric Mindset Passion for delivering exceptional service and turning challenges into opportunities. Technical Literacy Comfortable navigating multiple software platforms and troubleshooting common issues. Communication Clear, concise, and empathetic communication across various channels. Analytical Thinking Ability to interpret data, identify trends, and recommend improvements. Adaptability Thrive in a dynamic environment with evolving processes and product features. Team Collaboration Work effectively with cross‑functional teams, sharing insights and best practices. Time Management Prioritize tasks, meet deadlines, and maintain high productivity. Career Growth & Development At brighthush, we believe in nurturing talent from the ground up. As a Customer Support Associate, you’ll have access to Structured onboarding and continuous learning modules covering product knowledge, soft skills, and advanced troubleshooting. Mentorship from seasoned support leaders who provide guidance, feedback, and career advice. Clear performance metrics that align with promotion criteria, enabling transparent advancement to Senior Support Specialist, Team Lead, or Customer Success Manager roles. Opportunities to cross‑train in adjacent areas such as product development, sales, or marketing, broadening your skill set and career options. Annual performance reviews that recognize achievements and outline personalized growth plans. Work Environment & Culture brighthush’s culture is built on trust, collaboration, and innovation. Even though we operate remotely, we maintain a strong sense of community through Weekly virtual town halls where leadership shares updates and celebrates milestones. Monthly virtual coffee chats that encourage informal networking across departments. Annual in‑person retreats (subject to health guidelines) that foster team bonding and strategic planning. Open‑door policies that empower employees to share ideas, challenge the status quo, and influence product direction. Commitment to work‑life balance, with flexible hours and a generous PTO policy that respects personal commitments. Compensation & Benefits While specific figures may vary based on experience and location, brighthush offers Competitive base salary that reflects market rates for remote customer support roles. Performance‑based bonuses tied to customer satisfaction metrics and team goals. Health, dental, and vision insurance plans with options for dependents. 401(k) retirement plan with company match to help secure your future. Paid time off (PTO) that includes vacation, sick leave, and personal days, plus paid holidays. Professional development stipend for courses, certifications, or conferences. Employee assistance program (EAP) and wellness resources to support mental and physical health. Flexible work schedule and the ability to work from any U.S. location. How to Apply If you’re ready to join a forward‑thinking company that values your expertise, offers a supportive remote environment, and rewards your dedication, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Support Associate role at brighthush. We look forward to welcoming you to our team and building a brighter future together. 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