Service Transition Manager

<p><strong>Role: Service Transition Manager</strong></p><p><strong>Experience: 8 Years+</strong></p><p><strong>Location: Bangalore/ Chennai/ Hyderabad/ Delhi NCR</strong></p><p>Job Summary</p><p>Seeking an experienced <strong>Service Transition Manager</strong> to lead end-to-end transition of new or changed services into live operations, ensuring operational readiness, service stability, compliance, and seamless business continuity.</p><p><strong><em>Key Responsibilities</em></strong></p><ul><li>Manage Service Transition lifecycle and governance activities.</li><li>Conduct Operational Readiness Assessments and Go/No-Go reviews.</li><li>Define and manage Acceptance into Service (AIS) requirements.</li><li>Validate Non-Functional Requirements (Availability, Capacity, Performance, Security, DR, BCP).</li><li>Maintain RAID logs and manage risks, issues, and dependencies.</li><li>Review SOPs, Runbooks, Knowledge Articles, and operational documentation.</li><li>Coordinate with Project, Engineering, Operations, and Vendor teams.</li><li>Manage Hypercare/Warranty support post go-live.</li><li>Drive continuous service improvement initiatives and process automation.</li></ul><p><strong><em>Required Skills</em></strong></p><ul><li>Service Transition Management</li><li>ITIL v4 Foundation / Managing Professional</li><li>Incident, Problem & Change Management</li><li>Service Level Management (SLM)</li><li>Major Incident Management</li><li>Operational Readiness & AIS</li><li>RAID Management</li><li>Risk & Dependency Management</li><li>Stakeholder Management</li><li>Hypercare / Warranty Management</li><li>Disaster Recovery & Business Continuity Planning</li></ul><p>Thanks & Regards,</p><p>Md Shahid, TCS</p>

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