CRM Executive – Customer Database & Follow-up Management
We are looking for an organised and detail-oriented CRM Executive to manage our jewellery business’s customer database, call records and sales follow-ups. The candidate will maintain thousands of contacts and ensure that every customer enquiry and next action is clearly recorded. Key Responsibilities Maintain and update customer records in CRM software or Excel. Record every customer call, including what was discussed, products required, quantity, budget and special requirements. Schedule the next follow-up date and create reminders for the sales team. Track each enquiry from the first conversation through quotation, follow-up and order confirmation. Organise thousands of existing contacts, remove duplicates and update missing details. Categorise contacts as wholesale buyers, retail customers, international buyers and custom jewellery enquiries. Coordinate with the sales team to ensure follow-ups happen on time. Prepare daily and weekly reports covering new enquiries, pending follow-ups, interested customers and confirmed orders. Keep customer information accurate, confidential and easy to access. Candidate Requirements Experience in CRM, customer coordination, sales support or database management. Good knowledge of Excel, Google Sheets and CRM software. Strong attention to detail and organisational skills. Good English and Hindi communication skills. Ability to manage large contact databases and multiple follow-up schedules. Jewellery industry experience is a plus.
