Quality Manager – Packaging
Job Description:
- Lead qualification, approval, monitoring, and ongoing management of third-party manufacturing and packaging suppliers
- Conduct supplier audits, vendor assessments, and participate in customer accreditation audits
- Support new product introductions through supplier identification, assessment, and qualification
- Manage supplier-related quality events, including change controls, deviations, escalations, recalls, corrective actions, and compliance issues
- Develop, maintain, and review supplier quality documentation, including Quality Agreements, qualification statements, performance metrics, and remediation plans
- Monitor supplier quality performance through KPIs and PPM measures
- Drive continuous improvement initiatives and corrective actions
- Investigate and resolve supplier quality issues, customer complaints, and non-conformance reports (NCRs)
- Collaborate with suppliers, customers, and cross-functional teams to strengthen quality, compliance, and operational performance
- Support supplier release and approval processes in SAP and Lock-IT
- Recommend and implement process improvements to enhance product quality, compliance, and on-time delivery performance
- Manage customer quality documentation requests and maintain accurate quality assurance systems, specifications, and records
Requirements:
- Proven experience in a Supplier Quality Management, Quality Assurance, or Quality Engineering role, ideally within the packaging industry
- Strong knowledge of quality management systems, supplier quality processes, and continuous improvement methodologies
- Proven experience managing supplier qualification, supplier audits, performance monitoring, corrective and preventive actions, and continuous improvement programmes
- Sound understanding of packaging manufacturing processes, supply chain operations, and associated quality and compliance requirements
- Proven experience supporting customer audit programmes and working directly with suppliers to resolve quality issues and drive performance improvements
- Strong analytical and problem-solving skills, including root cause identification and corrective action implementation
- Proficiency in Microsoft Office applications and experience using SAP or similar ERP systems
- Excellent stakeholder management, influencing, and communication skills
- Fluency in English required
- Ability to build strong relationships with suppliers, customers, and internal teams
- Willingness and ability to travel regularly to supplier, customer, and manufacturing sites across India, typically three days per week
Benefits:
- Diverse, motivated, and engaged workforce
- Culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed
- Autonomy to influence supplier quality strategy, drive continuous improvement, and make a tangible impact on customer satisfaction and business performance
